NourishedRx: Wellness Associate

Company: NourishedRx

Hourly Rate: unlisted

Location: Stamford, CT or remote

Job Summary:

NourishedRx, a growing healthcare business headquartered in Connecticut, is looking for a skilled problem solver to join our team as a Wellness Associate. NourishedRx partners with health plans to offer a food-as-medicine program geared to foster lasting dietary change and improved health outcomes for people who are chronically ill or have diet sensitive conditions. We need an enthusiastic and empathetic individual who can listen to member issues and problem solve. The successful candidate for this role will have a strong interest in customer success or user experience. NourishedRx will train the candidate in company policies, product knowledge and various software platforms that will be critical for offering quick and accurate assistance to members.

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Job Responsibilities:

Deliver above-and-beyond member service through phone, text and email regarding program enrollment, meal deliveries and any real-time issues that may arise.

Coordinate with NourishedRx Registered Dietitians to ensure members receive the best possible personalized interaction.

Maintain a high level of professionalism and empathy with members to establish a positive rapport with every member and food vendor.

Utilize and master our internal platform/app to deliver exceptional service while meeting company quality standards efficiently, effectively, and consistently.

Provide seamless support between multiple communication channels: including phone, text, email, and web platform/app.

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NourishedRx is looking for candidates who possess the following skills, experience, or characteristics:

  • Flexible, versatile, positive, passionate, and willing to do whatever it takes to get the job done

  • Effective communication skills

  • Strong coordination and logistics skills

  • Resourcefulness

  • Willingness to learn new software programs

  • Experience with vulnerable and elderly populations, a plus

  • Fluency in Spanish, also a plus

  • A bachelor’s degree is preferred, but a related associate degree or 2-year certification program may be acceptable.

NourishedRx is seeking applicants to work on a contracted basis for an average of 25 to 40 hours per week.

‍How to Apply

To apply, please send a cover letter and resume to team@nourishedrx.com.

Our work is currently remote, with frequent opportunities to meet in person as a team, in Stamford, CT.