Harvest Hope: Partner Agency Relationship Manager
Company: Harvest Hope Pee Dee
Annual Salary: $55,000
Location: Florence, SC
Description
Logistics & Work Environment:
This full-time position at our On-site position at our Florence (Pee Dee) Branch or Columbia (Midlands) Branch involves extended desk work, frequent computer use, and frequent daytime travel. Good vision, mobility, and awareness of warehouse hazards are essential. Hours are Monday through Friday, 8:00 AM to 4:00 PM, totaling 37.5 hours per week. Click here to apply.
The physical demands described here are those required to perform the job's essential functions. Reasonable accommodation may be made for individuals with disabilities.
A Day in the Life:
The Partner Agency Relationship Manager will oversee all aspects of the Harvest Hope agency network to maximize partner relationships and resources and ensure compliance with HHFB and Feeding America standards.
•Establishes and tracks measures of service to member agencies using agency surveys, internal data reports and other metrics.
•Leads Harvest Hope agency network, capacity building, and nutrition services program efforts and outreach by developing and implementing a strategic vision.
•Plans, implements, and evaluates Harvest Hope agency strategies to include, but not limited to agency compliance, agency capacity growth, agency group structure, mobile food pantries, agency recruitment, agency training, and all nutrition services initiatives.
•Oversees the agency application, evaluation, onboarding, and agreement processes for agency partners.
•Develops and maintains relationships with current and potential agency partners to market product and services to expand network capacity, capability ad reach.
•Recruits new agencies where Harvest Hope needs to grow distribution.
•Develops any necessary reporting systems to ensure alignment with our standard operating procedures.
•Coordinates with other departments in the ongoing development and maintenance of our tiered agency network system.
•Builds positive relationships with partner organization representatives and agency stakeholders.
•Builds positive relationships with co-workers and ensures cohesiveness in agency relations across all branches and departments.
•Empowers and trains staff to work effectively and respectfully with partner agencies and ensures the Partner Agency Relationship Coordinator team embodies the spirit of working with partner agencies and communities.
•Positions staff to increase partner capacity and services for clients through active problem solving, innovation and communication.
•Handles complaints professionally, working to find mutually beneficial solutions to problems and challenges.
•Ensures that agencies are always in compliance with key non-negotiable standards as determined by Harvest Hope or Feeding America.
•Ensures that Harvest Hope has a compliance, monitoring and documentation system that works effectively.
•Develops and maintains an effective training program, including online training, in-person training, and Harvest Hope agency conference.
•Oversees database development and accuracy related to agency records.
•Oversees program agency orientation and training to ensure standards are met for all program groups.
•Analyzes program operational data to identify, plan and implement process changes to increase agency distribution and capacity.
•Partners with Operational team members to ensure that product quality and availability meet program needs and priorities.
•Other duties as assigned
To Qualify for this Position, you must have:
•Bachelor's degree in social work, nonprofit or related study.
•Five years of experience in customer relations, building and growing partnerships, or related work.
•Three years of creative and inspired leadership experience supervising managers and driving innovation both within a department and across an organization.
•Proven track record working in a collaborative team environment with people of diverse backgrounds and circumstances.
•Strong knowledge of project management principles including development and coordination of plans, communication, collaboration, budget, and time management.
•Self-starter with strong organizational skills, attention to detail, and creative problem solving.
•Excellent written and verbal communication skills; experience writing creative and impactful communication that inspires donors to give.
•Experience evaluating processes and making strategic recommendations to increase effectiveness.
•Ability to work efficiently in a fast-paced, deadline driven role.
Thrive
We offer a competitive range of $45,000 – 55,000 for this role, equal with experience and qualifications.
SOME OF THE VAST REWARDS OF WORKING HERE
As we work to eliminate hunger throughout, we state, we also work to care for our teams’ professional and personal growth and well-being.
•Full support and career development resources to expand your skills, enhance your expertise and maximize your potential along your career journey.
•A diverse and inclusive community of belonging, where teammates empower each other.
•Generous Total Rewards Plan – comprising health, finance, and wealth work/life balance.
•13 Paid Holidays
•Paid Annual Leave – the longer you work here, the more you earn.
Harvest Hope Food Bank is an equal opportunity employer and embraces a philosophy that recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential. This description provides information regarding the essential functions of the designated job and the general nature and level of work associated with the position. It should not be interpreted to describe all the duties whose performance may be required of such employees or be used to limit the nature and extent of assignments the individual may be given. This position description does not constitute an employment agreement or contract.
Harvest Hope Food Bank is an equal opportunity employer that values diversity. This description provides information regarding the essential functions of the designated job. It should not be interpreted to describe all the duties or limit the assignments given. This position description does not constitute an employment agreement or contract.