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Portland Farmers Market: Market Manager

Company: Portland Farmers Market

Hourly Rate: $24.78 Location: Portland, Oregon

Description

Focus: Programs & Volunteers Reports to: Operations Director

Benefits: Health insurance, paid time off, 401(k) match

Status & Pay: Full time (0.93 – 1.0 FTE); non-exempt

Hourly rate: $20.47 – $24.78 depending on qualifications and tier level

OVERVIEW

Portland Farmers Market (PFM) is a nonprofit organization with approximately 15 full and part time staff, including an Operations Director, three Farmers Market Managers and Market Crew positions. We operate five vibrant farmers markets that provide customers with a direct connection to more than 200 vendors with deep roots in Oregon and Washington. These vendors include farms, nurseries, bakeries, meat and seafood providers, cheese makers and specialty food producers. PFM provides professional advancement opportunities for Market Managers using a tier structure that builds upon individual interests and skills.

The Farmers Market Manager is the on-site person in charge at a market. They prepare vendors and equipment for each market, lead set-up/ tear-down and oversee PFM sales and services on market days. In addition, each Market Manager has a unique set of duties.

The three unique Market Manager focuses are:

➢ Programs & Volunteers

➢ Vendor Support

➢ Communication & At-market Presentation

Market Managers continuously build and maintain positive relationships with vendors, community partners, neighboring businesses and shoppers to create a vibrant gathering place where vendors can prosper. They develop a thorough understanding of PFM’s mission and goals and contribute to developing best practices for areas of specialty by collaborating with other organizations, participating in conferences and conducting research.

Market Managers are comfortable leading and working in a team environment to communicate ideas, identify potential problems, provide feedback and offer creative solutions. They are responsible for enforcing policies and taking lead to assure smooth and safe operations of markets. While this position does not have direct hiring/firing responsibility, the Market Managers will work closely with the Operations Director to provide market staff with open communication and ongoing feedback for a comfortable, productive work environment.

Successful Market Managers possess strong customer service skills, an ability to work under time constraints, excellent conflict resolution skills, a positive and team-minded attitude and the ability to think on their feet in a fast-paced environment.

This is a physical, public facing, outdoor job and requires the ability to lift equipment weighing up to 50 lbs., step up and down out of a truck, set up canopies, carry large boxes and provide first responder support in emergencies. Working conditions include but are not limited to rain, heat, freezing temperatures and wind.

SCHEDULE & HOURS

This full-time position averages 40 hours per week during most of the year, with the opportunity to reduce to 32 hours per week in December-March, if desired. 1935 annual hours required for full-time benefits.

The work week for this position is Wednesday – Sunday. PFM offers some flexibility in work hours, particularly 2 December – April. Actual schedule/hours to be negotiated as needed with Operations Director and communicated to all staff through a shared calendar.

Possible market hours may include the following:

➢ Saturdays @ PSU (6am – 4pm)

➢ Sundays @ Lents (6:30am – 3:30pm) or King (7:30am – 4:30pm)

➢ Wednesdays @ Kenton (12 – 9pm) or Shemanski (7am – 3:30pm)

➢ Other days/times/locations may be required to serve the essential function of the work or the needs of the organization.

WORK LOCATION & CONDITIONS

PFM operates five outdoor farmers markets at five different sites in Portland, and our office is located at 240 N. Broadway in Portland. Approximately half of this position’s time is spent at-market. At-market work hours are outdoors in all weather conditions; year-round, for up to 12-hour shifts. Other work hours include computer work, meetings and are generally worked in PFM’s open, collaborative office space.

Requirements

RESPONSIBILITIES

Farmers Market Operations

Logistics and Safety

• Understand the needs of market participants to create a market layout designed for success

• Ensure all necessary equipment/supplies are transported to market and are in good working order

• Coordinate with PFM program staff to meet community needs and pitch-in as needed

• Ensure timely, complete and attractive market set-up/tear-down. Includes trash/debris removal and addressing safety and accessibility concerns

• Report concerns in a timely manner and follow through with necessary parties to ensure issues are resolved

• Accurately convey vendor attendance and market logistics to staff, volunteers and the public

• Direct safe traffic of vehicles operating on and around market site • Offer first responder/first aid service as needed

• Understand and implement PFM’s crisis response plan when necessary

Vendor Relations and Market Curation

• Work closely with Operations Director to process applications for returning and new vendors

• Maintain supportive relationships with vendors, be familiar with their products and practices and promote their success

• Troubleshoot, solve problems and resolve conflicts as presented

• Manage scheduling and communicate logistics with vendors in advance of market attendance

• Work closely with Operations Director to curate balanced, successful marketplaces

• Coordinate with other staff to recruit and on-board vendors as needed

• Gain working knowledge of and implement PFM’s vendor policies and procedures

• Become familiar with and assist vendors with compliance and best practices pertaining to sale of their products

Sales, Data Tracking & Reporting

• Ensure accurate tracking of market tokens, merchandise and vendor payments and reconcile each form of income at the end of the market day

• Set up eye-catching display and promote the sale of PFM merchandise at markets

• Track and record vendor attendance, shoppers counts and gross sales data

• Show initiative to improve data collection and reporting processes based on different market 3 environments and situations

Community Relations

• Build relationships and maintain professional on-site contact with landlords, neighbors, partners, entertainers and other market affiliates

• Educate shoppers about methods of payment accepted at the markets including market tokens, matching programs and vouchers

• Assist with marketing and promotion of the farmers market by attending neighborhood meetings, distributing flyers and other community relationship building

• Work closely with the Community Engagement Manager to identify possible partnerships and outreach opportunities

• Post interesting, relevant and high quality photos/information to social media outlets that encourage shopper attendance

• Assess barriers to PFM markets in order to attract shoppers and entrepreneurs from underserved populations Team and Organization Capacity Building

• Assist Operations Director in hiring and training market staff

• Provide guidance and leadership to market staff and volunteers regarding customer service, market logistics and compliance

• Work collaboratively to improve and expand efficiency of work

• Contribute to the inclusivity of our markets and work environment by building and inspiring positive relationships

• Actively participate in regular staff meetings, committee assignments, strategic planning, fundraising, DEI efforts and policy discussions and assume special assignments as capacity allows

• Contribute to a positive work culture through prompt and respectful communication

• Build a collaborative work environment and demonstrate a willingness to provide and receive constructive feedback

• Attend PFM board meetings as needed

• Other duties as assigned to support the needs of PFM Programs & Volunteers

• Work closely with the Community Engagement Manager to develop at-market programs and deepen PFM’s engagement with market communities.

• Curate at-market music and entertainment

• Develop and maintain a thriving volunteer program • Assist with grant-seeking and other fundraising efforts to support market programs

• Other duties related to market programs and volunteers as assigned.

Programs & Volunteers

• Work closely with the Community Engagement Manager to develop at-market programs and deepen PFM’s engagement with market communities.

• Curate at-market music and entertainment

• Develop and maintain a thriving volunteer program

• Assist with grant-seeking and other fundraising efforts to support market programs

• Other duties related to market programs and volunteers as assigned.

Ideal Candidate

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Two years of experience with farmers markets or other outdoor events

• Two years of experience working in direct customer service or sales

• Two to four years higher education or equivalent professional experience

• Ability to repetitively lift 50 lbs. 4

• Valid driver’s license, ability to safely drive a 20 ft panel truck and ability to pass driving record review conducted by PFM’s insurance company

• Thorough and respectful verbal and written communications skills

• Detail oriented with regard to market sales reconciliation, data tracking and reporting

• First aide/CPR Certification and competence making quick decisions about safety (PFM will provide training)

• Comfort working with PC computer, proficiency with Microsoft suite of applications

• Experience leading and working in a team environment

• Ability to understand rules and comfort holding others accountable

• Embody PFM’s equity philosophy and commitment to implementing diversity and inclusion practices

• Passion for local food and farms

• Sense of humor and ability to go with the flow in fair and foul weather conditions

Desired Qualifications

• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds

• Ability to speak a second language (in addition to English)

• Experience improving processes or efficiencies

• Knowledge of community food systems

• Experience recruiting and retaining volunteers

• Comfort presenting to groups of people

How to Apply

HOW TO APPLY

Please submit your cover letter and resume to apply@portlandfarmersmarket.org.

Please put MM2024Programs and your last name in the subject line of your email.

We will begin reviewing submissions on February 23, 2024.

Application will remain open until position is filled.

View full job description here.